Refund Policy

We at SWEET HARVEST COLLECTIVE are committed to providing premium quality natural raw honey products to our customers. This section details our return and refund policies:

1. Eligible Cases for Returns & Exchanges

To ensure food safety and public health guidelines, food products (honey, honeycomb jars) can only be returned or exchanged under the following specific circumstances:

• If the product arrived damaged or broken due to shipping or courier handling.
• If the product you received does not match the items in your order statement.

2. Terms and Filing Period

To complete a return or exchange request under the eligible cases listed above, please adhere to the following:

• You must report the damage or incorrect product within **24 hours** of delivery.
• The item must remain in its original state, unopened, unused, with safety seal bands intact.

3. Refund Mechanism

Once your return request is examined and verified:

• If you paid via CliQ, the refund will be credited back instantly to your electronic wallet or bank account.
• If paid by Cash on Delivery, the refund will be sent via CliQ transfer or cash within 3 business days.

4. Honey Crystallization (Important Note)

Please note that **honey crystallization (turning into a semi-solid sugar-like texture) is a completely natural phenomenon** that occurs to real, raw, unprocessed honey when exposed to cold temperatures. This process is not a defect, does not mean the honey has expired, and is not a valid reason for return. In fact, crystallization is absolute physical proof of the honey's raw, unpasteurized nature.

If you have any questions or would like to submit a return request, please contact our support team on WhatsApp immediately.